Smart Technical Services
Certified engineers, AI-augmented diagnostics. Resolve incidents faster with senior expertise on tap — pay-as-you-go, nationwide, with every visit feeding a smarter knowledge base.
Why Smart Technical
Most technical labor today is two engineers doing the work of one because the second is searching docs. We pair every certified engineer with an AI assistant trained on your environment — the result is faster root-cause and fewer escalations. Every Smart Technical engagement is delivered through our Remote Hand network on the floor and Expert Now specialists on the line — same people, same SLA, regardless of which discipline you call us for.
01
Certified Bench
Engineers carry vendor certifications across Cisco, Juniper, Palo Alto, NetApp, VMware, Red Hat, and Microsoft. We assign by skill match, not by who answered the phone.
02
AI-Augmented
Every engineer is paired with an internal LLM trained on your prior tickets and the relevant vendor docs. Faster triage, fewer escalations, complete handoffs.
03
Pay Per Hour
Billed by the engineer-hour, not by the seat. No license costs, no minimum staff allocation, no quarterly commit. Spin up, spin down.
Service Domains
Where Smart Technical Goes Deep
Four practices, each led by a 10-plus-year senior engineer with a bench of mid-level support. Pull the discipline you need; the rest stays out of your invoice.
Networking
Layer 1 to Layer 7
Switching, routing, firewalls, SD-WAN, BGP, OSPF, EVPN, and wireless. Greenfield design, brownfield migration, or 3 a.m. break-fix — same bench, same SLA.
- Cisco, Juniper, Arista, Palo Alto, Fortinet
- Wireless surveys and predictive heatmaps
- Packet capture and protocol analysis on site
Compute & Virtualization
Bare Metal to Cluster
Bare-metal builds, hypervisor migrations, cluster upgrades, and capacity planning. We lift VMware, Hyper-V, KVM, and Proxmox without downtime windows wherever possible.
- VMware, Proxmox, Hyper-V, Nutanix, KVM
- Live migrations and rolling upgrades
- Storage-attached and hyperconverged designs
Storage
SAN, NAS, Object
SAN and NAS deployment, capacity planning, replication setup, and backup verification. Every backup we touch gets a documented restore test before we close the ticket.
- Pure, NetApp, Dell EMC, Ceph, MinIO
- Snapshot and replication scheduling
- Restore drills and DR runbook authoring
Security
Hardening & Response
Firewall hardening, vuln scanning, log pipeline tuning, and incident response readiness. We prepare you to pass an audit, not paper one.
- CIS benchmark hardening
- Splunk, Wazuh, Elastic, Sentinel pipelines
- Tabletop exercises and IR runbooks
How AI Speeds Us Up
The AI layer is invisible to you, but the time savings are not. Every engagement compounds: each ticket teaches the model your environment, so the next ticket is faster.
Pre-Visit Diagnosis
Before the engineer dispatches, the AI summarizes your ticket history, flags likely root causes, and pre-loads the relevant vendor doc snippets. Engineers arrive briefed.
On-Site Lookup
Hands free, voice-activated lookup of vendor errata and prior incident notes. The engineer keeps both hands on the gear while the AI reads the runbook back.
Post-Visit Knowledge
Sanitized findings feed your private knowledge base. Your environment gets smarter with every visit; the next engineer inherits the context.
How We Engage
01
Submit
Describe the issue, attach logs and photos. The AI assistant clarifies and tags the ticket within minutes; no waiting for tier-1 triage.
02
Triage
AI summarizes; a senior engineer scopes the work, confirms the rate, and assigns a local certified hand if on-site is needed.
03
Dispatch
Local certified engineer on site, senior engineer on the line. Real-time portal updates so your team sees progress.
04
Knowledge
Sanitized findings published to your private KB. Next ticket of the same shape resolves faster — the system compounds.