Data Center Operations & Maintenance
We operate the IT layer of your facility — network devices, server OS, and databases — backed by our nationwide Remote Hand pool for any work that needs hands on the floor. Tiered plans from monitoring-only to fully lights-out.
Why Outsource O&M
Running a 24/7 IT layer with W-2 staff is expensive and brittle: one resignation breaks the rotation, one sick week breaks the SLA. Our pooled engineers give you 24/7 coverage of the network, OS, and database layers — with documented runbooks and predictable monthly cost — without the headcount.
01
24/7 Coverage Without Headcount
Full-time eyes on network devices, server OS health, and database state — without hiring round-the-clock staff. Coverage continues through holidays, vacations, and resignations — the rotation is ours, not yours.
02
Predictable Cost
Monthly subscription, no overtime spikes, no recruiting overhead, no benefits liability. Tier upgrades quoted up front and effective the following month — no mid-quarter renegotiation.
03
Audit-Ready
Network configs versioned, OS patch state tracked, database backups verified and restore-tested. When the SOC 2 or ISO auditor asks for evidence, the binder is already current.
Service Tiers
Pick the Tier That Fits
Four service tiers, each a strict superset of the one below. Start where you are, upgrade when the facility outgrows the tier — no rebuild, no re-onboarding.
Monitor
Eyes Only
Monitoring agents on every device and host, 24/7 NOC alerting to your on-call, monthly health and trend report. Dispatch on request. Best for teams with in-house ops who want a second set of trained eyes.
- Network device + server + DB metric collection
- Threshold and anomaly alerting to your on-call
- Monthly written health and trend report
Respond
Eyes + Hands
Monitor plus 24/7 on-call dispatch. Remote Expert opens the ticket, Remote Hand arrives on site within the metro SLA window. Adds a documented Method of Procedure for every recurring task.
- 4-hour arrival SLA in tier-1 markets
- Expert + Hand pairing on every dispatch
- Quarterly MOP review and update
Manage
Scheduled Care
Respond plus scheduled preventive work and OEM coordination. Network firmware refresh, OS patching windows, database tuning reviews. We chase the OEMs and facility vendors so your team stops being the integrator.
- Network firmware and OS patch windows
- DB tuning and capacity reviews
- OEM and facility-vendor escort
Operate
Lights Out
Full lights-out for the IT layer: change control, audit response, capacity planning, and on-demand rack-and-stack. You get a facility report card; we run the network, server, and database stacks end-to-end.
- Change-management process owned end-to-end
- Audit response and evidence collection
- On-demand rack-and-stack within tier
What We Cover
Three pillars, instrumented and documented under every tier. The deeper the tier, the deeper we go — but the coverage map never has a gap inside the IT layer.
Network Devices
Switches, routers, firewalls, load balancers. Uptime monitoring, config drift detection, firmware lifecycle, change-window execution. Cisco, Juniper, Arista, Palo Alto, Fortinet, F5 — same engineer pool that designs them.
Server OS & Database
Linux and Windows Server health, patch state, performance baselines. Database uptime, replication lag, backup verification, restore drills. Oracle, MS SQL, MySQL, PostgreSQL, MongoDB.
Vendor Coordination
We open and chase OEM tickets and coordinate with your facility electrical and HVAC providers. One pane of glass for the IT layer; one accountable account engineer pulling the threads on everything that touches it.
How We Engage
01
Audit
Site walk plus IT-layer asset inventory plus monitoring deployment. One day on site; you get a written gap report and tier recommendation by the end of the week.
02
Plan
Tier recommendation, SLA targets, and Methods of Procedure documented. Pricing quoted before you sign — tier changes follow the same path.
03
Onboard
Monitoring agents deployed, runbooks written, on-call rotation activated. First month runs with double coverage so we hand off cleanly from your team.
04
Operate
Monthly health review, quarterly tabletop exercise, annual tier audit. You get the dashboard, the binder, and a single accountable account engineer.