About GrossGate
A US-based B2B IT services brand. We sell on-site engineering and senior expertise pay-as-you-go in 30+ US cities — without the retainers, the multi-vendor sprawl, or the long-running consulting engagements.
Why We Exist
Most IT support is sold by the seat, the retainer, or the year. We sell it by the visit and the hour, in the city where you actually operate, with the cost rules published before you sign. Three principles separate how GrossGate ships work from how the market does it.
01
Pay-As-You-Go
You pay for the work performed and the parts used — never for the right to call us. No retainers, no minimum monthly commit, no quarterly true-up that surprises your CFO.
02
Nationwide Reach
Engineers in 30+ US cities across 11 states. Same SLA, same certification bar, same reporting format wherever you operate — with a regional cost coefficient that is published, never bundled.
03
Standardized Delivery
One portal, one invoice, one accountable account engineer per engagement. The same playbook in New York and Portland; the same handoff document either way.
How We Deliver
Four Services, One Bench
Every engagement is delivered by the same nationwide engineer pool, plumbed through one of four service shapes. Order one, three, or all four; the bench, the SLA, and the portal do not change.
Remote Hand
Eyes & Hands
On-site smart hands across 30+ US cities, dispatched within hours of a ticket. Racking, cabling, hardware swaps, and runbook execution under remote supervision.
- 30+ cities across 11 states
- Pay per visit, no retainers
- Photo-documented sign-off
Smart Technical
Certified Engineers + AI
Engineers carrying vendor certifications across networking, compute, storage, and security — paired with an AI assistant trained on your prior tickets so each visit gets faster root-cause.
- Cisco, Juniper, VMware, Red Hat, Microsoft
- Pay by the engineer-hour
- Knowledge base grows with each ticket
Expert Now
Remote Hand + Remote Expert
A Remote Hand on your floor paired with a Remote Expert reaching in from anywhere — in IP networking, server OS, or database. The pairing that resolves what neither can solve alone.
- 10-plus-year practitioners on the first call
- 15-minute billing increments
- Single Engagement, Sprint, or Retainer
Solutions
Turnkey, AI DC, and O&M
Turnkey installs, AI Data Center IT-layer builds, and Data Center Operations & Maintenance — all delivered on top of the Remote Hand and Expert Now bench.
- Single accountable contract
- 4-to-8-week typical rollout
- Optional ongoing operations tier
Who We Work With
Three customer shapes account for almost every engagement. We size the same delivery model to fit each one.
SMBs & Mid-Market
Most of our engagements: small and mid-sized businesses that need senior IT capability without the cost of building it in-house. Pay-as-you-go fits the way SMBs budget.
Data Center Operators
Colocation operators and hosting providers who need extended remote-hand reach beyond their own staffed sites — without standing up another regional office.
Enterprise IT
Branch and regional teams within larger enterprises that need flexible on-site coverage outside their usual support footprint, especially during M&A or rapid expansion.
How We Engage
01
Reach Out
Email, phone, or portal — or a 30-minute scoping call. Tell us what you need; we tell you whether and how we can help.
02
Scope
Fixed-price quote with the work, the engineers, the schedule, and the regional coefficient broken out as separate line items.
03
Execute
Hand and Expert deployed per the plan. Live status in your portal so your team can supervise or step away as the work allows.
04
Continue
Optional ongoing coverage tier kicks in the day after sign-off — or hand it to your team with the runbooks. We are still on call when you need us.